Returns & Complaints

Use this function during the withdrawal period to submit an online withdrawal statement. After you confirm, we record the date and time and immediately send the statement confirmation to the email used for the order.

If you are a consumer who bought online, you may notify us that you are withdrawing from the contract within 14 days after you, or a third party nominated by you other than the carrier, receives the goods. You do not need to provide a reason.

Send an unambiguous withdrawal statement containing your name, contact details, order number, the goods concerned and the date. You then have 14 days to return the goods. Unless the goods were defective or we agreed otherwise, you bear the direct return shipping cost. We may withhold reimbursement until we receive the goods or you provide evidence that they were sent back.

Do not open, cut, peel, puncture or otherwise disturb factory seals, shrink-wrap, tamper labels, security tape or packaging if you may wish to return a sealed collectible product. Randomised trading-card packs, booster boxes and other sealed collectibles can lose most or all resale value once their authenticity and original sealed condition can no longer be verified.

For a statutory withdrawal, you are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Where external inspection was sufficient, opening a sealed collectible product may lead to a substantial reduction of the reimbursement, potentially up to the full product value where it can no longer be sold as new. Any reduction is assessed from the actual condition and evidence; your mandatory statutory rights are not excluded in advance.

Voluntary returns outside the statutory withdrawal right are not accepted for any product that has been opened, unsealed, altered, used, or shows signs of attempted opening.

Return all included parts, promotional items and original packaging, and pack the goods securely for transport. You may inspect goods only as you reasonably could in a physical shop. Photograph the condition before shipping and use a trackable service; you remain responsible for the parcel until it reaches us.

Following a valid withdrawal, we reimburse eligible payments without undue delay and no later than 14 days after receiving your withdrawal notice, subject to our right to wait for the returned goods or dispatch evidence. We refund standard outbound delivery cost where required by law; additional cost caused by choosing a more expensive delivery method is not refundable.

The rules above do not remove your rights where goods arrive damaged, incomplete, counterfeit, incorrectly supplied or otherwise do not conform to the contract. Contact us as soon as possible with your order number, a description and photographs. Do not open additional sealed product while a claim is being assessed unless we ask you to.

Conflux is responsible for lack of conformity under applicable law. Depending on the legal conditions, remedies may include repair or replacement, price reduction or termination and refund. Consumers should notify the seller of a discovered defect within two months of discovering it.

You may submit a written consumer complaint by email or post using the contact details below. Include the order number and the outcome you are requesting. We will acknowledge and answer a written complaint within 15 days of receipt.